Apple Issues Guidance on iPhone Duo Display Cracking

Apple provided internal guidance to its stores and authorized service providers on how to handle reports of inner display cracking on the iPhone Duo. The memo, shared with MacRumors, outlines steps for technicians to diagnose and resolve the issue.

The company confirmed the issue affects a small number of iPhone Duo units, as stated in a public statement. Affected customers are advised to contact AppleCare for a replacement.

Apple emphasized that most iPhone Duo units are not affected by the issue and that any impacted devices tend to show defects shortly after use. The company has not announced a public repair program or recall for the problem.

Early adopters reported display cracks on the iPhone Duo shortly after receiving the device, with lines appearing down the middle and toward the right side of the screen. iFixit suggested the issue may be linked to a defective hinge, though Apple has not commented on the cause.

Apple has not launched a public-facing repair program for the issue and continues to direct affected users to AppleCare for support. The company has not confirmed or denied the specific cause of the display defects.